WHAT TO SAY
It can be difficult to know what to say to the family of the deceased to express your sympathy. To begin, offer your condolences. If you are comfortable, share a memory of the deceased. In this difficult time, sharing the joy of the deceased’s life can help comfort the bereaved. For example, “I was so sorry to hear of Mary’s passing. She was always such a wonderful friend to me."
WHAT TO WEAR
When attending a memorial service or funeral, dress in dark and subdued colors such as dark blues, grays, browns, or black. Be sure to dress simply and conservatively. Men are encouraged to wear a jacket and tie paired with dress shoes, while women should choose either a dress or a suit. Any jewelry should be subtle and traditional.
When attending a funeral or a service, do your best to be on time. Try to enter the facility as quietly as possible. If there are no ushers present, remember that the first few rows of seats are usually reserved for immediate family and close friends. Acquaintances should appropriately seat themselves in the middle or towards the rear.
WHEN TO VISIT
Immediately upon learning of a death, it is appropriate for family and close friends to go to the home of the bereaved to offer sympathy and support. This can be a very overwhelming time for a family. Offering to assist with child care, food preparation, receiving visitors, or service preparations can provide immense comfort during this difficult process. The funeral home is the best place to visit the family and offer your condolences, as they are prepared for visitors at these services.
Sending flowers is a wonderful way to express your sympathy to the family of the deceased, and can bring comfort in a difficult time. Flowers are a meaningful gift that can be enjoyed during and after the funeral service. Floral arrangements and plants can be sent to the funeral home to be present at services, or sent directly to the home of the family.
WHAT NOT TO SAY
Try not to give comments that minimize the loss such as, "It's probably for the best, because he was suffering too much," or "I've been in your shoes myself." These will not provide comfort to the bereaved. Wait for the family to discuss the cause of death; do not bring it up yourself.
KEEP THE LINE MOVING
Visitations can be very emotional, especially when speaking with the family of the deceased. If there is a line to speak to the bereaved and view the casket, be conscious of keeping the line moving. After passing through the line, be sure to stand to the side to continue conversation, or allow the family member to continue to greet guests. The family will often be more available to speak following the conclusion of the service.
MOBILE PHONE USE
Phones should be turned off or silenced completely during the service. Checking your phone is noticeable and is a distraction to those who are trying to pay their respects; if you must return a message or receive a call, please be sure to exit the service quietly.
Allowing a child to attend a memorial or funeral service can help them say goodbye to a friend or loved one. It is important to not force a child to go, but instead encourage them to share in tribute with the rest of the family. Before attending, help prepare them by explaining what they might expect at the service.
This can be a very draining time for a family. The gift of food is a kind gesture that the family will deeply appreciate that will help alleviate the stress of funeral planning and mourning. Time is precious; likewise, helping with any other household tasks can significantly ease the family's burden as well. Caring for pets, driving children to school, running errands, or helping around the house are all wonderful ways to help the family.
Remembering children in the family is a also thoughtful gesture, as this is often a difficult time for them too. A small gift like a stuffed animal or a book is best.